Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include:

• Personal identification information (Name, email address, phone number)
• Business information (Company name, address, industry)
• Technical information (IP address, browser type, device information)
• Usage data (How you interact with our website and services)
• Communication records (Emails, chat logs, support tickets)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IT services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new products and services
• Monitor and analyze trends, usage, and activities
• Personalize your experience with our services

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To trusted service providers who assist us in operating our business
• To comply with legal obligations or protect our rights
• In connection with a business transfer or acquisition
• To protect the security and integrity of our services

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication protocols

5. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Portability: Request transfer of your data to another service provider
• Withdrawal: Withdraw consent where processing is based on consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

9. International Data Transfers

If you are located outside Pakistan, please note that your information may be transferred to and processed in Pakistan or other countries where we operate. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date below. We encourage you to review this policy periodically.