Terms & Conditions

1. Acceptance of Terms

By accessing and using the services provided by Softhat IT Solutions (Private) Limited ("Company," "we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Softhat IT Solutions provides comprehensive IT services including but not limited to:

• Web Design and Development
• Search Engine Optimization (SEO)
• Social Media Marketing (SMM)
• Digital Marketing Solutions
• Technical Consultation and Audits
• Website Maintenance and Support
• Custom Software Development

3. Terms of Service Agreement

This agreement governs the use of our services and represents the entire agreement between you and Softhat IT Solutions. We reserve the right to update or modify these terms at any time without prior notice.

4. Client Responsibilities

As a client of Softhat IT Solutions, you agree to:

• Provide accurate and complete information required for service delivery
• Respond to our communications in a timely manner
• Provide necessary access credentials and permissions
• Review and approve deliverables within agreed timeframes
• Make payments according to the agreed payment schedule
• Respect intellectual property rights and licensing agreements
• Use our services in compliance with applicable laws and regulations

5. Payment Terms

6. Intellectual Property Rights

Upon full payment of all fees, you will own the rights to the final deliverables created specifically for your project. However:

• We retain rights to our methodologies, processes, and pre-existing intellectual property
• We reserve the right to use project work in our portfolio and marketing materials
• Third-party assets (stock photos, fonts, plugins) remain subject to their respective licenses
• Source code and technical documentation may be subject to separate licensing terms

7. Service Level Agreement

7.1 Project Timelines

We commit to delivering projects within agreed timelines, subject to:

• Timely provision of required materials and feedback from client
• Scope remaining unchanged from original agreement
• No unforeseen technical complications

7.2 Support and Maintenance

Post-launch support includes:

• 30 days of complimentary bug fixes and minor adjustments
• Technical support during business hours (9 AM - 6 PM PKT)
• Emergency support available for critical issues

8. Limitation of Liability

Softhat IT Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or business interruption
• Third-party claims or actions
• Damages arising from use or inability to use our services

Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Termination

Either party may terminate this agreement with written notice. Upon termination:

• Payment is due for all work completed to date
• We will provide deliverables for completed project phases
• Each party will return or destroy confidential information
• Ongoing service subscriptions will be cancelled at the end of the current billing period

10. Confidentiality

We understand that during our engagement, we may have access to confidential information. We commit to:

• Maintaining strict confidentiality of your business information
• Using confidential information solely for service delivery
• Implementing appropriate security measures to protect data
• Not disclosing information to unauthorized third parties

11. Force Majeure

Neither party shall be liable for any failure or delay in performance which is due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government regulations, or natural disasters.

12. Dispute Resolution

Any disputes arising from this agreement shall be resolved through:

1. Good faith negotiations between the parties
2. Mediation by a mutually agreed third party
3. Arbitration under the laws of Pakistan
4. Jurisdiction of courts in Peshawar, KPK, Pakistan

13. Governing Law

This agreement shall be governed by and construed in accordance with the laws of Pakistan. Any legal proceedings shall be conducted in the courts of Peshawar, Khyber Pakhtunkhwa.

14. Modification of Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to existing clients via email or through our website. Continued use of our services after such modifications constitutes acceptance of the new terms.