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Softhat IT Solutions Opens in Mardan: A Software House for Local Businesses
Softhat IT Solutions has moved to Mardan. Here is what a local software house does, the services we run from the new office and how to pick the right partner.
AuthorRehmat Ullah8 min readUpdated 
Table of Contents
Softhat IT Solutions has moved. Our office is now at First Floor, Walyan Plaza, Near Sugar Mill, Mardan, Khyber Pakhtunkhwa 23200, Pakistan, so businesses in Mardan and across Khyber Pakhtunkhwa can sit down with the team that builds their website, runs their ads and automates their WhatsApp.
We have worked with clients across Pakistan since 2018. What changes with this move is the distance: for Mardan businesses, "come and see us" is now a short drive instead of a day trip to Peshawar or Islamabad.
This guide explains what a software house actually does for a local business, which services we run from the Mardan office, and how to judge any IT company before you hand over your project.
Why Mardan
Mardan is not a small market. The district recorded a population of about 2.7 million in the 2023 census, making it one of the largest in Khyber Pakhtunkhwa (Pakistan Bureau of Statistics block-wise results).
It also has the two things a technology business needs around it: trade and graduates.
- Trade and industry. The city sits on the Mardan–Nowshera road network, with sugar, textile, food processing and construction material businesses alongside a dense retail market.
- Graduates. Abdul Wali Khan University Mardan was established in 2009 and now teaches across faculties including Business & Economics and Physical & Numerical Sciences (Higher Education Commission). Local hiring and local training go together, which matters for our courses and internships.
Most Mardan businesses we meet are not short of customers. They are short of an online presence that matches the business they already have offline.
What a software house does for a local business
"Software house" sounds like it only means custom software. In practice, for a shop, clinic, school, factory or services business, the work usually falls into five buckets.
| What you need | What it looks like in practice |
|---|---|
| A website that sells | A fast site that explains your offer, ranks on Google and turns visitors into calls, WhatsApp messages and form submissions |
| To be found locally | Google Business Profile, local pages, reviews, maps: the searches that end in "near me" or "in Mardan" |
| Customers to reach you easily | WhatsApp as a real channel, with quick replies and automation instead of a phone ringing all day |
| Paid reach when you need it | Google and Meta ads that are measured, paused and adjusted rather than left running |
| Less manual work | Orders, leads, invoices and follow-ups handled by software instead of registers and notebooks |
A good partner starts from your business, not from a package. A bakery adding online orders, a private school collecting admissions enquiries and a marble factory chasing export leads need three different builds, even though all three "need a website".
What we run from the Mardan office
These are the services we deliver for local clients. Each links to a page with the detail.
Websites and web applications
Custom sites, WordPress builds, e-commerce stores and internal tools. The priority is speed, mobile, and a clear path to contact you. See web development in Mardan, and if you are budgeting, read how much a website costs in Pakistan before you ask anyone for a quotation.
SEO and local search
Getting found when someone searches for what you sell. That is on-page work, content, technical fixes and the local signals that put you on the map, covered in SEO services in Mardan and explained in what local SEO is.
Business software
Most businesses we meet in Mardan still run on paper registers, a munshi's ledger and WhatsApp groups. We build the system that replaces them, designed around how your business already works:
- School management system: admissions, fee vouchers and defaulters, attendance, result cards and parent alerts.
- POS and shop management: barcode billing, stock and udhaar ledgers that keep working through load-shedding.
- ERP and factory management: orders, raw material, production, wages and ledgers, with the cost of every batch.
- Marble factory management: blocks, cutting yield, slab and tile stock, dispatch and dealer khata, for the units in Small Industrial Estate Mardan.
- CRM and hospital and clinic management.
Anything else is built from scratch as custom software.
AI automation and AI agents
AI agents and n8n workflows that read documents and invoices, sort enquiries, answer staff questions and send you the week's figures, connected to the tools you already use. See AI automation services.
WhatsApp chatbots
WhatsApp is where most Pakistani customers actually talk to businesses. We set up automated replies, catalogues, order flows and handovers to a human, using the official WhatsApp Business Platform. Start with WhatsApp chatbots and the guide to the WhatsApp Business API in Pakistan.
Google Ads and social media
Search ads for people ready to buy, and social content for people who are not there yet. We run both, and we report on what each one returned. See Google Ads management and social media marketing.
Content writing
Service pages, blog posts, product descriptions and profiles, written to be read by people and understood by search engines. See content writing.
Training, jobs and internships
We also train. If you are a student or a fresh graduate in Mardan, our courses and internships cover SEO, social media, WordPress, blogging, graphics and Python, taught online and on site.
How to choose a software house in Mardan
Whether or not you work with us, judge every IT company the same way. The checklist below is the one we would use ourselves.
- Ask to see work, not slides. Live URLs you can open, not screenshots.
- Ask who does the work. The person in the meeting is often not the person who writes the code. Ask who will, and how you reach them.
- Ask for the plan in writing. Scope, milestones, what counts as "done", and what happens to your data and accounts afterwards.
- Insist on owning your accounts. Domain, hosting, Google Business Profile, ad accounts and analytics must be registered in your name, with you as owner. An agency that keeps them hostage is a risk, not a partner.
- Ask how results are measured. Calls, form submissions, WhatsApp chats and sales. "Impressions" alone is not a result.
- Check they can support you after launch. A website is not furniture; it needs updates, backups and security patches.
Two questions worth asking that most people forget: what happens if I want to leave, and what will you need from me each month? Any honest answer to those two tells you a lot.
How we work
- Free consultation. You explain the business and the problem. We ask questions. No charge, no obligation, in the office or on a call.
- Written plan and quotation. Scope, timeline and cost in writing. Pricing depends on the work, so we quote per project rather than publishing a rate card.
- Build. You see progress as it happens, on a staging link, not at the end.
- Launch. Domain, hosting, analytics and Google Business Profile set up properly, in your accounts.
- Measure and improve. Monthly reporting on what people searched, what they clicked and what they sent you, and changes based on that.
Frequently asked questions
Do you only work with businesses in Mardan?
No. We work with clients across Pakistan and abroad, and most work happens online. The Mardan office means local businesses can meet the team in person.
Can we meet without an appointment?
You can, but call first on +92 315 9300600 so the right person is there. Site visits are also possible for larger projects.
Do you work with small businesses?
Yes. A single-location shop, clinic or school is a normal project for us. The scope is smaller, not lesser.
What does a project cost?
It depends entirely on scope. Send your requirements through the contact form or WhatsApp and you get a written quotation for free.
Do you take on rescue projects?
Yes. Half-finished websites, sites whose rankings dropped, ad accounts spending with nothing to show. Tell us what happened and we will tell you honestly whether it is fixable or better rebuilt.
Key takeaways
- Softhat IT Solutions now operates from First Floor, Walyan Plaza, Near Sugar Mill, Mardan, so Mardan businesses can meet the team building their project.
- Mardan is a district of roughly 2.7 million people with a strong trade base and a large university, which makes local search worth competing for.
- We build business software (school, POS, ERP, CRM, hospital and marble factory systems), AI automation, WhatsApp chatbots and websites, and run SEO, Google Ads, social media and content writing, plus courses and internships.
- Before hiring any software house, insist on live examples, a written scope, ownership of your own accounts and reporting on real results.
- Quotations are free and based on your scope; we do not publish fixed prices because no two projects are the same.
Bring your project to a team you can actually visit
Tell us what you are trying to fix or grow, and we will tell you what it takes. Start with web development in Mardan or email info@softhat.pk.
