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Leads · Follow-ups · Sales pipeline

CRM Software in Pakistan

Bring every enquiry from WhatsApp, your website, Facebook ads and phone calls into one list, remind your team to follow up and see which customers are about to buy.

  • All leads in one place
  • Follow-up reminders & pipeline
  • WhatsApp integration
  • Reports on sources and conversions
  • Quotation within 24 hours
  • Serving Pakistan since 2018

Free quotation

Get a free CRM quotation

Share your details and we’ll send a written quotation within 24 hours.

CRM Software Development

CRM Software for Pakistani businesses

In many Pakistani businesses the customer list lives in three places: WhatsApp chats on the owner's phone, a notebook at the front desk and the memory of whichever salesperson took the call. When that person is on leave or moves on, the leads and the history go with them, and nobody is sure who was promised a callback.

Softhat IT Solutions builds CRM software for businesses that want a proper customer relationship management system without forcing their team into a foreign way of working: a CRM system that doubles as sales management software. Enquiries from website forms, WhatsApp, Facebook and Instagram lead ads and phone calls land in one list. Each lead moves through your own sales stages, follow-up reminders go to the right person, and quotations, notes and after-sales complaints stay attached to the customer.

A CRM does not sell for you, and it will not help if nobody updates it. It works when it is simple enough for your team to use every day, which is why we design the screens around your real sales process and keep data entry to a minimum.

Coverage

3 provinces · 15 cities

Dedicated CRM pages for every province and major city, and remote delivery to any town in Pakistan.

Find your city

Why it matters

What a CRM changes for your sales team

Most businesses do not lack enquiries. They lose them between the first message and the second follow-up.

  • No more lost leads

    Every enquiry is recorded with its source and assigned to someone, whether it arrived on WhatsApp at midnight or through a walk-in.

  • Follow-ups that actually happen

    Reminders tell each salesperson who to call today, and managers see which leads have gone quiet.

  • Customer history in one place

    Past quotations, purchases, complaints and conversations are there for whoever picks up the phone next.

  • Clear view of what works

    Reports show which channels bring customers who buy, and which team members convert, so spending and targets rest on facts.

What we deliver

What your CRM can include

We build the CRM around your sales stages, team and channels, starting from a proven base where that makes sense and adding only the modules you will use.

  • Lead capture from every channel

    Website forms, WhatsApp, Facebook and Instagram lead ads and call logs flow into one enquiry list, with duplicates merged.

  • Sales pipeline stages

    Your own stages, from new enquiry to visit, quotation, negotiation and closed, shown as a board your team can drag leads across.

  • Follow-up reminders & tasks

    Scheduled calls and visits, overdue alerts and daily task lists for each salesperson, on desktop and mobile.

  • Quotations & customer history

    Branded quotations and proformas generated from the CRM, with every note, call and purchase kept on the customer record.

  • WhatsApp integration

    Chats and template messages linked to the customer record through the WhatsApp Business API, so conversations are not trapped on one phone.

  • Dealer & distributor management

    Dealer lists, territories, orders, balances and visit logs for companies that sell through a distribution network.

  • After-sales & complaints

    Complaint tickets, service visits and warranty records, with status updates so customers are not left waiting.

  • Reports, targets & AI options

    Lead source and conversion reports and team targets, plus optional AI lead scoring and suggested reply drafts.

By industry

CRM for Pakistan’s key industries

The approach changes with the sector. These are the industries we see most often across the cities we serve.

  • Retail & wholesale trade

    Customer and wholesale account follow-ups

    Wholesalers and larger retailers can track trade customers, repeat orders and credit follow-ups, and reach regular buyers with offers on WhatsApp.

  • Education & training

    Admissions CRM for schools and colleges

    Every admission enquiry from ads, walk-ins and WhatsApp is logged, followed up and tracked from visit to test to enrolment.

  • Agriculture & agri-business

    Dealer and farmer relationships for agri firms

    Seed, fertiliser, tractor and machinery companies can manage dealers by area, log field visits and follow up with farmers before each season.

  • Logistics & transport

    Client accounts and quotations for transporters

    Logistics and courier companies can manage corporate clients, rate quotations, shipment complaints and renewal follow-ups.

  • Government, cantonment & defence

    Supplier and tender follow-ups for contractors

    Businesses that supply government and cantonment offices can track tenders, contacts, submissions and payment follow-ups in one place.

  • Tourism & travel

    Enquiry and booking pipeline for travel agents

    Travel agents and tour operators can track Umrah, holiday and visa enquiries from WhatsApp and ads through to booking and payment follow-ups.

How we work

From first call to results

  1. Map the sales process

    We sit with you and your team to see how enquiries arrive, who follows up and where leads are lost today.

  2. Design stages & screens

    Pipeline stages, fields, user roles, reports and integrations are written up and approved before development.

  3. Build & migrate

    The CRM is built and tested, and your existing contacts from sheets, phones or old systems are imported.

  4. Train & refine

    Your team is trained on real leads, and we adjust fields and reports in the first weeks based on how they use it.

Tools & platforms:WhatsApp Business APIFacebook & Instagram lead adsWebsite form integrationCall loggingUrdu & English interfaceMobile app for sales staffAI lead scoring (optional)Excel & Google Sheets import

Results

Results and client feedback

  • Our experience with Softhat IT Solutions for website development and social media management was excellent. They designed a visually stunning website that truly reflected our brand. The team was professional, responsive, and met all deadlines within budget. Their social media management greatly boosted our online presence. We highly recommend Softhat IT Solutions for IT services.
    Zeenat · Owner of Company
  • I wholeheartedly recommend Rehmat Ullah, CEO of Softhat IT Solutions, for his exceptional work and professionalism. Rehmat has been a tremendous asset to my business, providing expert advice and consultancy services at no cost. His commitment and dedication are evident in the high-quality results he consistently delivers on time. I highly recommend Rehmat and Softhat IT Solutions to anyone in need of a dependable IT company.
    Mubashar · Owner of Company

Service areas

CRM across Pakistan

Choose a province or city for local advice on CRM, industries and nearby areas.

CRM in Punjab3 cities

CRM in Khyber Pakhtunkhwa10 cities

CRM in Sindh1 cities

Islamabad, Azad Kashmir & Gilgit-Baltistan

Free quotation

Get a free CRM quotation

Fill the form to get a free quotation within 24 hours. Tell us about your business and goals, and we will reply with a clear scope, timeline and cost for your CRM project.

  • Your sales stages, channels and team structure mapped
  • Custom CRM or off-the-shelf: an honest recommendation
  • Integration list, data import plan and timeline
  • A written quotation within 24 hours, no obligation

No cost, no obligation. Your details are only used to prepare the quotation.

Fill the form to get a free quotation

Our team replies within 24 hours.

More services

Other services in Pakistan

FAQ

CRM questions, answered

Should I use HubSpot or Zoho instead of a custom CRM?

If your sales process is standard and your team is comfortable in English, an off-the-shelf CRM such as HubSpot or Zoho can be enough, and we will say so. A custom CRM pays off when you need WhatsApp at the centre, Urdu screens, dealer networks, admissions or project-specific workflows, or when per-user subscriptions get expensive as the team grows.

Can the CRM connect to WhatsApp?

Yes. Through the WhatsApp Business API, chats and template messages can be linked to customer records, and new WhatsApp enquiries can create leads automatically.

Can leads from Facebook and Instagram ads come in automatically?

Yes. Lead ad forms, website forms and landing pages can send enquiries straight into the CRM with the campaign source recorded, so you can see which ads bring customers who buy.

Which industries is a custom CRM useful for?

It suits any business with a sales cycle longer than one visit: real estate, schools and admissions, clinics, solar installers, car dealers, travel agents, distributors and B2B manufacturers are common examples.

What does AI add to a CRM?

As an option, AI can score leads by how likely they are to buy, summarise long conversations and draft replies for staff to review. It helps a busy team prioritise, but the decisions stay with your people.

Will my team actually use it?

Only if it is simple and fits their day, which is why we design around your existing process, keep required fields to a minimum, provide a mobile view and train staff on real leads.

Which cities in Pakistan do you cover for CRM?

We work with businesses across Pakistan and have dedicated pages for 3 provinces and 15 cities, from Karachi, Lahore and Islamabad to regional hubs in Khyber Pakhtunkhwa. Businesses in other towns are welcome too.

Where is Softhat IT Solutions based?

Our office is in Mardan, Khyber Pakhtunkhwa. We have worked with clients across Pakistan since 2018, mostly remotely through calls, WhatsApp and shared reports.

How do I get a quotation for CRM?

Fill in the form on this page with your contact details and website. We reply with a written quotation within 24 hours, with no cost or obligation.

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