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WhatsApp Business API · chatbots · broadcasts

WhatsApp Chatbot & Automation Services in Pakistan

Answer customers on WhatsApp around the clock, take orders and bookings automatically, and give your team one shared inbox on your business number.

  • WhatsApp Business API setup
  • AI-powered WhatsApp chatbots
  • Orders, bookings & reminders
  • Broadcasts & shared team inbox
  • Quotation within 24 hours
  • Serving Pakistan since 2018

Free quotation

Get a free WhatsApp Bots quotation

Share your details and we’ll send a written quotation within 24 hours.

WhatsApp Bots & Chat Automation

WhatsApp Chatbot & Automation Services for Pakistani businesses

In Pakistan, WhatsApp is where customers ask for prices, share location pins, send payment screenshots and follow up on orders. When the same questions arrive hundreds of times a day, replies slow down and sales slip away.

Softhat IT Solutions builds WhatsApp bots and AI assistants that handle those conversations: answering FAQs, collecting order details, booking appointments and passing complex chats to your team. Orders and leads from the chat can be saved straight to your sheet, CRM or shop software.

WhatsApp is one channel. When the work behind the chat also needs automating (invoices, reports, documents, other apps), that is our AI automation service, and the two are often built together.

Coverage

4 provinces · 45 cities

Dedicated WhatsApp Bots pages for every province and major city, and remote delivery to any town in Pakistan.

Find your city

Why it matters

What automation changes for your team

Bots are not about replacing people; they take over the repetitive part of every conversation.

  • Replies in seconds, day or night

    Customers get prices, timings and order status instantly, even after office hours and on holidays.

  • Fewer missed orders

    Order details, addresses and preferences are collected in a structured way and saved automatically.

  • Less copy-paste work

    Chats, leads and bookings flow into sheets, CRMs and email without manual entry.

  • Clear human handover

    Complex questions and complaints reach the right staff member with the full chat history.

What we deliver

Automation we build

Each bot or workflow is designed around your real conversations and tools, tested with your team, then monitored after launch.

  • WhatsApp Business API bots

    Official API setup with menus, quick replies, catalogues and broadcast templates, connected to a shared inbox for your staff.

  • AI chatbots & virtual assistants

    Assistants trained on your products, policies and FAQs that answer naturally in English or Urdu and know when to hand over.

  • Order & lead capture

    Bots that collect product choices, addresses and contact details, confirm orders and push them to your sheet, store or CRM.

  • Appointment scheduling

    Booking, rescheduling and reminders for clinics, salons, consultants and service businesses, synced with your calendar.

  • Shared team inbox

    Several staff members answer from one business number, with chats assigned by department or branch and nothing lost between shifts.

  • Broadcasts & template messages

    Meta-approved templates for order updates, fee or payment reminders and offers, sent only to customers who opted in.

  • Catalogues & payment follow-up

    Share product catalogues, confirm JazzCash, Easypaisa or bank payments and send receipts without retyping order details.

  • Multi-language support

    Conversations in English, Urdu and Roman Urdu, with other regional languages where the use case allows.

By industry

WhatsApp Bots for Pakistan’s key industries

The approach changes with the sector. These are the industries we see most often across the cities we serve.

  • Retail & wholesale trade

    Orders and stock queries by WhatsApp

    A bot can share catalogues, confirm availability, take orders with delivery addresses and update customers on dispatch, handling the flood of “price?” messages every shop receives.

  • Agriculture & agri-business

    Dealer orders and farmer queries on WhatsApp

    Bots can answer common questions about dosage, availability and prices on request, record dealer orders and share nearby dealer contacts by district, reducing phone calls during the busy season.

  • Education & training

    Admissions and parent queries on autopilot

    WhatsApp bots can answer admission dates, required documents and class timings, collect enquiry forms and send reminders to parents, freeing office staff during busy admission periods.

  • Logistics & transport

    Tracking and booking over WhatsApp

    Bots can share shipment status, collect pickup requests and quote details, and send delivery updates, cutting down repetitive calls to the operations team.

  • Manufacturing & exports

    Handle international enquiries quickly

    Automation can acknowledge overseas enquiries instantly, collect product and quantity details, share catalogues and route leads to the export team across time zones.

  • Tourism & travel

    Instant answers for travellers

    Bots can share room availability requests, package itineraries, directions and weather-related advisories, and collect booking details at any hour, which matters when travellers plan late at night.

How we work

From first call to results

  1. Map conversations

    We review real chats and processes to find the questions and tasks worth automating first.

  2. Design the flow

    Conversation scripts, handover rules and integrations documented and approved by you.

  3. Build & test

    The bot or workflow is built, tested with your staff on real scenarios and adjusted.

  4. Launch & improve

    Go-live on your number, monitoring of unanswered questions and regular improvements.

Tools & platforms:WhatsApp Business APIMeta Cloud APIShared inboxOpenAI & Claude modelsGoogle SheetsHubSpot & Zoho CRMWebhooks & REST APIs

Results

Results and client feedback

  • Our experience with Softhat IT Solutions for website development and social media management was excellent. They designed a visually stunning website that truly reflected our brand. The team was professional, responsive, and met all deadlines within budget. Their social media management greatly boosted our online presence. We highly recommend Softhat IT Solutions for IT services.
    Zeenat · Owner of Company
  • I wholeheartedly recommend Rehmat Ullah, CEO of Softhat IT Solutions, for his exceptional work and professionalism. Rehmat has been a tremendous asset to my business, providing expert advice and consultancy services at no cost. His commitment and dedication are evident in the high-quality results he consistently delivers on time. I highly recommend Rehmat and Softhat IT Solutions to anyone in need of a dependable IT company.
    Mubashar · Owner of Company

Service areas

WhatsApp Bots across Pakistan

Choose a province or city for local advice on WhatsApp Bots, industries and nearby areas.

WhatsApp Bots in Punjab15 cities

WhatsApp Bots in Khyber Pakhtunkhwa20 cities

WhatsApp Bots in Sindh4 cities

WhatsApp Bots in Balochistan2 cities

Islamabad, Azad Kashmir & Gilgit-Baltistan

Free quotation

Get a free WhatsApp Bots quotation

Fill the form to get a free quotation within 24 hours. Tell us about your business and goals, and we will reply with a clear scope, timeline and cost for your WhatsApp Bots project.

  • The conversations and tasks worth automating first
  • Recommended setup: WhatsApp API, AI assistant, shared inbox or broadcasts
  • Integration list and a realistic rollout timeline
  • A written quotation within 24 hours, no obligation

No cost, no obligation. Your details are only used to prepare the quotation.

Fill the form to get a free quotation

Our team replies within 24 hours.

More services

Other services in Pakistan

FAQ

WhatsApp Bots questions, answered

Do I need the WhatsApp Business API for a bot?

For reliable automation, a shared inbox and broadcast templates, yes. We help you register the API through Meta, verify your business and keep your existing number where possible.

Can the bot answer in Urdu?

Yes. Bots can reply in English, Urdu and Roman Urdu. AI assistants can understand mixed-language messages and are tested on real examples from your chats.

What happens when the bot cannot answer?

The chat is handed to a staff member with the conversation history, based on handover rules we agree with you, such as complaints, custom orders or payment issues.

Can the bot save orders to my sheet, CRM or shop software?

Yes. Orders, bookings and leads collected in the chat can go straight to Google Sheets, a CRM or your POS. Larger automation behind the chat, such as invoices, stock updates or reports, is handled by our AI automation service.

Are Meta's WhatsApp conversation charges included?

No. Meta bills WhatsApp API conversation charges directly to your business account. Our quotation covers setup, development and optional support.

Which cities in Pakistan do you cover for WhatsApp Bots?

We work with businesses across Pakistan and have dedicated pages for 4 provinces and 45 cities, from Karachi, Lahore and Islamabad to regional hubs in Khyber Pakhtunkhwa. Businesses in other towns are welcome too.

Where is Softhat IT Solutions based?

Our office is in Mardan, Khyber Pakhtunkhwa. We have worked with clients across Pakistan since 2018, mostly remotely through calls, WhatsApp and shared reports.

How do I get a quotation for WhatsApp Bots?

Fill in the form on this page with your contact details and website. We reply with a written quotation within 24 hours, with no cost or obligation.

From the blog

WhatsApp Bots guides from our blog

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